Frequently Asked Questions

We accept credit and debit cards online, by phone, and in person. In-person cash, personal check, cashier's check, or money order payments are also accepted in our lobby, drive-thru, or via the drive-thru drop box. Mailed payments are accepted by personal check, cashier's check, or money order only — please do not send cash through the mail. Free automatic monthly payment from your checking or savings account is available through DIRECT-PAY. Payments are accepted online via PayFabric Opens in a new tab.

With our DIRECT-PAY service, payment of your monthly bill is automatic. You can save time, effort, worry and postage. Plus, electronic banking makes DIRECT-PAY accurate and reliable.

You will continue to receive your monthly billing statement, but your financial institution will automatically pay the amount from your account on the payment due date shown on your bill. You can sign up for DIRECT-PAY by attaching a voided check from your financial institution to the form found here: DIRECT-PAY Authorization Form.

Water meters are generally read during the last week of each month, and bills are mailed by the 1st. Bills are due in full on the 15th. If you have not received your bill by the first week of the month, please contact our office — we are not responsible for bills lost in the mail.

A shut-off notice with a 15% late fee is mailed out after 2:00 PM on the 19th of each month. If payment is not received by 8:00 AM on the 26th of each month, water service will be disconnected and a reconnect fee will be added to your bill. Water service will be reconnected after full payment of the reconnect fee and your bill have been received. See our full fee schedule.

Insufficient fund and returned check charges are $50.

$75 during normal operating business hours. If the request is after hours, a $100 fee applies.

As a property owner (or your landlord, if you rent), you are responsible for all plumbing, pipes, sprinkler systems, and other water infrastructure from your building or residence to the water meter. Ownership and responsibility for the water service transfers at the meter — LAN-DEL Water District is responsible for the water main and service line up to and including the meter.

Cross-connections are points in the water system where non-potable water sources on your property could contact drinking water. Examples include swimming pools, landscape irrigation systems, pesticide and fertilizer sprayers, and other appliances and equipment that use water. A dual check-valve system was installed on your water meter to help prevent this risk. See Backflow Prevention Requirements.

Cross connections can occur in the event the system loses pressure, creating a siphon effect and drawing water from within your home system back into the public system. See Backflow Prevention Requirements.

Water quality reports are available in our office or on this website.